Privacy Policies
Privacy Policy for The Homefolk Box
Last updated: June 3, 2025
At The Homefolk Box (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.thehomefolkbox.com), subscribe to our services, or contact us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
The Homefolk Box is a subscription service that delivers curated gift and activity boxes to older adults. We are based in the UK and operate under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Data Controller:
The Homefolk Box
30 Willowcroft, Feeny, Northern Ireland, BT47 4GE
info@homefolkbox.com
2. What Information We Collect
We collect different types of personal data depending on how you interact with us:
a. Information You Provide
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When you subscribe: Name, email address, shipping address, billing address, phone number, payment details.
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When you contact us: Name, email, and any message content.
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When you participate in promotions or surveys: Feedback, preferences, and optional demographic information.
b. Information We Collect Automatically
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IP address
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Device type and browser
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Referring website
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Pages visited and time spent
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Cookies and tracking data (see Section 6)
3. How We Use Your Information
We use your personal data to:
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Process orders and deliver your subscription box
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Manage your account and provide customer support
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Communicate with you about your orders or subscriptions
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Send you promotional emails (only if you’ve opted in)
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Improve our website and customer experience
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Detect and prevent fraud or misuse
We do not sell your data to third parties.
4. Legal Bases for Processing
Under GDPR, we rely on the following legal grounds:
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Contract: To fulfill our agreement with you (e.g., process and deliver your order).
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Consent: When you opt in to receive marketing or newsletters.
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Legal obligation: For tax and accounting compliance.
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Legitimate interests: To improve our service and respond to inquiries.
5. How We Share Your Information
We may share your data with trusted third parties for specific purposes:
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Payment processors: (e.g., Stripe or PayPal)
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Delivery partners: To ship your box
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Email services: For sending order updates and newsletters
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IT providers: For secure hosting and website functionality
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Legal authorities: If required by law
All third parties are required to respect your data and process it in accordance with GDPR.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable website functionality (e.g., shopping cart)
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Analyze traffic and improve user experience
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Remember your preferences
You can manage your cookie settings in your browser or opt out of certain tracking via [cookie settings page or link, if applicable].
7. How We Store and Protect Your Data
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Your data is stored on secure servers with appropriate technical and organisational safeguards.
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Payment details are encrypted and processed by secure third-party services; we do not store full card numbers.
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We retain your data only as long as necessary for our purposes and legal obligations (e.g., up to 6 years for tax records in the UK).
8. Your Rights
Under UK and EU data protection laws, you have the right to:
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Access the personal data we hold about you
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Correct or update inaccurate data
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Request deletion of your data (where legally permissible)
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Restrict or object to certain types of processing
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Withdraw your consent (where consent was given)
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Request data portability to another provider
To exercise any of these rights, please email us at info@homefolkbox.com
9. Email Marketing and Opt-Out
If you sign up to receive emails, we’ll occasionally send you updates, offers, or news. You can opt out at any time by:
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Clicking the “Unsubscribe” link at the bottom of any marketing email
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Contacting us directly at info@homefolkbox.com
Please note: We may still send essential service emails (e.g., order confirmations).
10. Children’s Privacy
The Homefolk Box is not intended for children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. International Data Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure adequate protection through standard contractual clauses or other lawful safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date. If changes are significant, we will notify you via email or website banner.
13. Contact Us
If you have any questions or concerns about your privacy or this policy, please get in touch:
Email: info@homefolkbox.com
Mailing Address:
The Homefolk Box
30 Willowcroft
Feeny
Northern Ireland
Bt47 4GE
By using our website or subscribing to our service, you acknowledge and agree to the terms of this Privacy Policy.